gd11's Privacy Policy

gd11 collects certain types of personal information in order to operate its services properly. We collect only the information that is genuinely needed and essential for legal or service-related reasons.

1.1 Information Collected Directly From You

When you register, log in, or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form)
• Payment-related information (such as your bKash, Nagad, Rocket, or Upay number)
• Documents required for identity verification

1.2 Automatically Collected Information

While you browse our platform, we collect technical information, which includes:

• IP address and device type
• Browser type and version
• Duration of your session and navigation patterns
• Information obtained from cookies and tracking pixels
• Gaming activity and transaction history

1.3 Information Received From Third Parties

In certain cases we may receive information from legitimate third-party sources, such as identity verification agencies or fraud prevention services. This information is always collected within a legal framework and solely in your interest.

gd11 uses collected information only for lawful and specific purposes. We never use your information unnecessarily or for harmful purposes.

We use your information for the following purposes:

• To create and manage your account
• To process deposits, pay out winnings, and handle financial transactions (bKash, Nagad, Rocket, Upay)
• To verify age — only accounts belonging to users aged 21 or older are kept active
• To prevent fraud, money laundering, and cybercrime
• To provide customer service — to operate our 24/7 live chat and email support
• For the technical improvement of the platform and the enhancement of service quality
• To meet legal obligations
• To enforce responsible gaming policies

We do not sell your personal information to advertising companies and do not share it with any unrelated third parties.

gd11 uses industry-standard security technology to keep your information safe. Our platform is protected by SSL (Secure Sockets Layer) encryption, which keeps all information transmitted between you and our servers private.

3.1 Technical Security Measures

• SSL/TLS encryption on all data transmissions
• Strong hashing algorithms for password storage
• Regular security audits and vulnerability testing
• Firewalls and intrusion detection systems
• Automated monitoring systems to detect suspicious activity

3.2 Administrative Security Measures

• Need-to-know data access policy for staff
• A trained workforce with signed confidentiality agreements
• Regular staff training and awareness programs
• An immediate response plan in the event of a data breach

Although we are committed to ensuring maximum security, no method of data transmission over the internet can be claimed to be 100% secure. However, we are constantly working to ensure the protection of your information by following industry best practices.

gd11 uses cookies and similar tracking technologies to improve platform performance and to make your experience easier and more personalized.

4.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and keep security features active.
• Performance Cookies: Used to analyze how the platform is being used in order to improve service quality.
• Preference Cookies: Used to remember your language, currency preferences, and other settings.

You can disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work properly.

gd11 does not generally share your personal information with third parties. However, there are specific circumstances in which disclosure of information may be necessary.

5.1 Cases Where Information May Be Shared

• Payment Processing: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant mobile banking provider.
• Service Partners: Game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) may receive the minimum information necessary to deliver their services.
• Legal Obligations: Information may be disclosed pursuant to a court order, a lawful request from a law enforcement agency, or any other legal requirement.
• Fraud Prevention: Information may be shared with specialized agencies to detect and prevent fraudulent activity.

Before sharing information in any of the above cases, we ensure that the relevant party provides adequate guarantees of privacy and security.

gd11 retains your personal information only for as long as it is necessary or legally required to do so.

• Active Account: All information is retained for as long as the account remains active.
• After Account Closure: Financial transaction records and identity-related documents may be retained for a specified period as required by law.
• Logs and Technical Data: Retained for a short period for security and analysis purposes.

At the end of the specified retention period, we securely delete your information or anonymize it so that it can no longer be linked to a specific individual.

As a user of gd11, you have certain important rights regarding your own information. We respect these rights and help you exercise them.

7.1 Core Rights

• Right of Access: You have the right to know what information we hold about you.
• Right of Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: In some cases, you have the right to request that the processing of your information be restricted.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Portability: You have the right to request your personal information in a structured and commonly used format.

To exercise these rights, please contact our support team. You may submit a request via our 24/7 live chat or by email at [email protected]. We will try to respond to your request as quickly as possible.

gd11 is for users aged 21 or older only. We do not knowingly collect information from any minor.

We strictly follow the age verification process. If it comes to our attention that a minor has registered, we will immediately deactivate that account and delete the associated information.

Parents are requested to contact us immediately if you believe your child has registered on our platform.

To operate our services, your information may sometimes be processed on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers comply with international privacy standards
• The receiving organization ensures adequate data protection
• Your rights are protected at all times

It is our responsibility to ensure that countries to which data may be transferred have data protection laws of an equivalent or higher standard to those in Bangladesh.

In the event of a data security breach, gd11 will take the following steps:

• A technical investigation will be initiated immediately upon detection of the breach
• Users who may be affected will be notified as quickly as possible
• Information will be provided transparently about the nature of the breach, its potential impact, and the steps taken
• Necessary measures will be taken to prevent such incidents in the future

If you notice any suspicious activity or believe your account security has been compromised, please contact us immediately via our 24/7 live chat or at [email protected].

gd11 may update this privacy policy from time to time. The policy may be revised as a result of changes to services, legal obligations, or security improvements.

If significant changes are made, we will post a notice on the platform and/or notify you by email at your registered address. You are encouraged to visit this page regularly to stay informed about the latest policy.

Continued use of the platform after changes have been made will be considered as your agreement to the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact our dedicated support team.

Our support is available 24/7 in Bengali and English:

• Live Chat: directly from any page on the platform
• Email: [email protected]

We take all privacy-related requests seriously and try to respond as quickly as possible.