gd11 Terms & Conditions

gd11 is an online betting and casino platform providing services to users in Bangladesh. These terms and conditions ("Terms") apply to the use of the gd11 website and services. When you create an account on gd11 or use the platform, you become legally bound by these Terms.

These Terms are written in Bengali and are specifically designed for users in Bangladesh. In the event of any dispute, this document will be considered the final authority. gd11 reserves the right to modify these Terms at any time, and continued use of the platform after any changes will be taken as acceptance of the revised Terms.

2.1 Age Requirement

You must be at least 21 years old to participate on the gd11 platform. Creating an account or using the platform is strictly prohibited for anyone under 21. gd11 may request proof of identity for age verification at any time, and providing a false age will result in immediate account closure.

2.2 Account Creation

Each individual may create only one account. Creating multiple accounts under the same person's name is prohibited. All information provided at the time of account creation must be accurate, complete, and up to date.

• The name, address, and payment details provided on the account must be truthful.
• It is your responsibility to keep your login credentials confidential.
• Any unauthorized use of your account must be reported to gd11 immediately.
• Allowing a third party to use your account is strictly prohibited.

2.3 Account Verification

gd11 follows an account verification process to ensure security and fair play. Identity verification may be required before withdrawals. Failure to provide the necessary documents for verification may result in delayed transactions.

3.1 Welcome Bonus

A 150% bonus is available on the first deposit at gd11, up to a maximum of ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus and your total balance will be ৳2,500. Alternatively, depositing ৳28,000 will earn you the maximum ৳20,000 bonus for a total of ৳48,000.

3.2 Wagering Requirements

Wagering requirements must be met before bonus winnings can be withdrawn. Wagering is calculated on the bonus amount only — not on the combined sum of the deposit and bonus. For example, a ৳1,500 bonus × 25 = ৳37,500 must be wagered before bonus winnings can be withdrawn.

• Wagering requirement: 25 times the bonus amount.
• Bets on all games may not count toward wagering calculations.
• The bonus balance cannot be withdrawn until wagering is complete.
• If the wagering requirement is not met within 30 days of receiving the bonus, the bonus will be forfeited.

3.3 General Bonus Terms

gd11 reserves the right to modify, suspend, or cancel any bonus or promotional offer. If misuse of bonus benefits or fraudulent activity is detected, the relevant account will be closed and the bonus will be forfeited.

4.1 Deposit Terms

The minimum deposit amount on gd11 is ৳500 per method. Accepted deposit methods are: bKash, Nagad, Rocket, and Upay. Deposits are not accepted through any method other than these four mobile financial services.

• Minimum deposit: ৳500 (per method).
• Ensure all details are correct when making a deposit — incorrect information may result in the transaction being cancelled.
• Deposited funds are only accepted from a method registered under the same name as the account.

4.2 Withdrawal Terms

The minimum withdrawal amount from gd11 is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours. Rocket is the mobile wallet service of Dutch-Bangla Bank.

• Minimum withdrawal: ৳1,000.
• Withdrawals will only be made via the same method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawals may be temporarily suspended due to incomplete wagering or a security review.

4.3 Fraud & Anti-Money Laundering

gd11 follows a strict anti-money laundering policy. gd11 has the right to hold suspicious transactions for investigation. If fraudulent activity is proven, the account balance will be forfeited.

5.1 Bet Acceptance

All bets on gd11 are processed in accordance with the platform's rules. A bet is considered final only after it has been successfully placed. If a bet is incorrectly accepted due to a technical error, gd11 reserves the right to void that bet.

5.2 Sports Betting

Bets can be placed on various sporting events in the sports betting section. It is the customer's responsibility to fully understand the terms of an event and the rules of a market before placing a bet. gd11 reserves the right to suspend any event or market.

5.3 Casino Games

gd11's casino section features games from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other leading providers. Each game has its own rules, which should be read before launching the game.

6.1 VIP Levels & Cashback

gd11 offers five VIP levels. Weekly cashback is provided at each level:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

6.2 Level Changes

VIP levels change based on gaming activity. Regular and active participation is required to advance to a higher level. gd11 reserves the right to modify the terms of the VIP program.

6.3 Cashback Process

Weekly cashback is automatically added to your account. Wagering requirements may not apply to cashback — contact the support team for specific terms.

Any of the activities listed below are strictly prohibited on gd11, and if such activity is detected, the account will be closed:

• Creating an account with false or misleading information.
• Operating multiple accounts under the same person's name.
• Misuse of bonus benefits or fraudulent bonus collection.
• Making deposits or withdrawals using a third party's account.
• Interfering with or attempting to hack the platform's software.
• Placing bets using automated software or bots.
• Money laundering or other illegal financial activities.
• Fraudulent collusion with other users.
• Using a false identity or stolen payment information.

8.1 gd11's Actions

gd11 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Any violation of these Terms.
• Fraudulent or suspicious activity.
• Providing a false identity or documents.
• Instructions from authorities or legal obligations.

8.2 Closure at User's Request

You may request to close your account at any time. To do so, contact the support team. All pending transactions will be completed and the balance will be returned before the account is closed.

8.3 Self-Exclusion for Responsible Gaming

As part of responsible gaming, you can temporarily close your account for a set period on your own request. To learn more about this option, visit our Responsible Gaming page.

gd11 places the highest importance on protecting your personal information. Our platform is secured with SSL encryption technology, which keeps your financial and personal data safe.

The information you provide is used only for service delivery, identity verification, and fulfilling legal obligations. Detailed rules on sharing information with third parties can be found on our Privacy Policy page.

• Your data is protected with SSL encryption.
• Personal information is not sold to third parties.
• You may request to update your information at any time.
• Certain information may be retained after account closure to meet legal obligations.

10.1 Service Availability

gd11 strives to provide uninterrupted service at all times. However, temporary disruptions to the service may occur due to technical issues, maintenance, or other reasons. gd11 will not be held responsible for such disruptions.

10.2 Third-Party Game Providers

gd11 uses software from various third-party game providers. gd11 is not directly liable for any loss caused by technical issues on the part of these providers. However, gd11 coordinates with providers to resolve such issues promptly.

10.3 Gambling Risk

There is a risk of losing money in online betting and casino games. gd11 does not guarantee any specific winnings. Play responsibly and do not bet beyond your means. This platform is for users aged 21 and above only.

11.1 Complaints Process

For any dispute or complaint, please contact gd11's support team first. gd11 reviews all complaints fairly and impartially. When submitting a complaint, please include the relevant account details and transaction information.

11.2 Contact Methods

gd11 provides support in Bengali and English via 24/7 live chat and email. To get in touch for support:

• Live Chat: Available directly on the platform, 24/7.
• Email: [email protected]

11.3 Final Decision

The decision of gd11's support team will be considered final. However, any user who wishes to do so may request a reconsideration. gd11 is committed to resolving all disputes with the highest level of transparency.

12.1 Changes to Terms

gd11 reserves the right to modify these Terms at any time. An effort will be made to notify users of significant changes. Continued use of the platform after any changes will be taken as acceptance of the new Terms.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, all other provisions will remain fully in effect.

12.3 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Policy together form the entire agreement between gd11 and the user. Any prior verbal or written understandings are replaced by this agreement.

12.4 Language of Communication

gd11 provides support and communication in Bengali and English. For dispute resolution purposes, these Terms as written in Bengali shall apply.